Refund Policy

Overview

helloWorld ("we", "us", "our") provides digital services including CV and resume writing, academic formatting and typing, LinkedIn profile optimization, personal portfolio websites, business website design and development, software development, business digital setup, and IT support. As these are custom, work-based services rather than physical products, refunds are handled differently from a typical goods purchase. We want you to be satisfied with our work, and this policy sets out clearly when a refund can be requested.

CV, Resume & Academic Services

• If you cancel your order before we begin working on your CV, resume, cover letter, or academic document, you are entitled to a full refund.
• Once a draft has been sent to you, the order is considered in progress. Each package includes a set number of revisions (as listed on our pricing page) to align the document with your feedback, so please use these revisions before requesting a refund.
• We do not offer refunds once the final document has been delivered and approved, or once all included revisions have been used, except where we have failed to deliver the service as described.
• If you are unhappy with the quality of a draft, please contact us first — in most cases we can resolve the issue with an additional revision.

Website, Software & Business Digital Services

• Larger projects (business websites, portfolio websites, software development, and business digital setup) typically require an advance payment before work begins, with the balance due on delivery or at agreed milestones.
• If you cancel before any design or development work has started, the advance payment will be refunded in full.
• If you cancel after work has started, the advance payment covers the time and resources already committed and is non-refundable. Any additional milestone payments already made for completed work are also non-refundable.
• Domain names, hosting, third-party licenses, and other costs paid to external providers on your behalf are non-refundable once purchased, as these are subject to the third provider's own terms.
• Delays caused by a client not providing content, feedback, or approvals in a timely manner do not entitle the client to a refund.

Non-Refundable Situations

• Services that have been fully delivered and accepted by the client.
• Change of mind after work has commenced.
• Consultation calls or discovery sessions that have already taken place.
• Custom work created specifically to your requirements once delivered.

How to Request a Refund

To request a refund, please contact us at panda.helloworld@gmail.com or +94 71 378 0831 with your order details and the reason for your request. We will review your request and respond within 3 business days.

Refund Processing

Approved refunds are issued to the original payment method used at checkout via our payment processor, PayHere. Please allow 5–14 business days for the refund to reflect in your account, depending on your bank or card issuer.

Contact Us

If you have any questions about this Refund Policy, please contact us.